Kindred Lane Removals
Client welcome pack

Your home, carried with care.

Everything you need to know about your move with Kindred Lane Removals, from the first box to the last cup of tea.

Prepared for[Client name]Moving from[Pick-up address]Issued21 October 2026
Friendly, careful house removals
Hello, [Client name].

Thank you for choosing Kindred Lane. Moving house is a big thing, even when it goes well. We know your things hold years of memories, so we treat every box and every wardrobe like it is our own.

This pack walks you through the whole move, step by step. You will see what to do before the day, what happens on the day, and how we help you settle in. Keep it handy, and call us any time.

We are a small crew and we like it that way. You will meet the same faces from the quote to the last box.

Hannah BrooksOwner, Kindred Lane Removals
What to expect

Four steps from first box to first cuppa.

No surprises. Here is how your move unfolds.

1 · Before the day

Plan and pack

We confirm your inventory, send boxes and give you a simple packing checklist.

2 · Moving day

We load with care

The crew arrives on time, protects your floors and wraps your furniture.

3 · Delivery

Straight to the right room

Each item goes where you want it, and furniture is set up and reassembled.

4 · Unpacking

Settle in

We take away packing waste and offer help unpacking the essentials first.

Step 1

Before moving day

Tick these off and the day will run smoothly. Start about four weeks out.

Pack a "first night" box

Kettle, mugs, bed linen, toiletries, chargers, medicines and a few snacks. Label it and keep it with you.

  • 4 weeks out: book and declutterDonate or sell what you will not take. Fewer boxes means a lower quote.
  • 3 weeks out: collect boxesStart with books, off-season clothes and spare linen. Use small boxes for heavy things.
  • 2 weeks out: update your addressBank, super, insurer, doctor, school, electricity, internet and Australia Post redirection.
  • 1 week out: pack the kitchen and living areasWrap glassware in paper. Label each box with the room and "fragile" if needed.
  • 2 days out: empty and defrostClear the fridge and freezer. Drain washing machine hoses. Disconnect appliances.
  • Day before: set aside the essentialsKeys, documents, valuables, jewellery and medicines travel with you, not on the truck.
Steps 2, 3 and 4

Moving day, delivery and unpacking

  1. Meet your crew leader

    We walk through the house with you, confirm the plan and lay floor protection.

  2. Wrapped, padded, strapped

    Furniture is blanket wrapped. Beds and tables come apart and are tagged. Boxes are stacked by room.

  3. Your things stay together

    One truck, one crew, no transfers. We text you when we leave.

  1. Room by room

    Boxes go to the room on the label. Furniture is placed where you want it and reassembled.

  2. Check and sign off

    We tick off the inventory with you and note anything you want to raise.

  3. Settle in your own time

    We collect flattened boxes and paper for free within 7 days. Add unpacking help if you would like it.

Good to know

Policies, in plain words

Inventory

Your quote is based on a room-by-room inventory.

  • Send us changes at least 48 hours before moving day.
  • We check items off at pick-up and at delivery.
  • Extra items on the day are charged at the hourly rate.

Insurance

Transit cover is included up to $20,000 (illustrative).

  • Higher cover is available for art, pianos and antiques.
  • Report damage on the day, or within 7 days in writing.
  • Items you pack yourself are covered for the truck, not the contents.

Cancellation

Plans change. We keep it fair.

  • More than 7 days notice: full refund of your deposit.
  • 3 to 7 days notice: 50% of the deposit is kept.
  • Under 72 hours: the deposit is kept.

Your agreement, summarised

Fixed quote for the agreed inventory and access. Deposit of 20% secures your date. Balance due on delivery. Both of us can change the date with 7 days notice. Full terms are in your emailed agreement. All amounts are illustrative.

Review and sign your agreement
Your package

Choose the level of help you want

Prices are illustrative, for a typical three bedroom home within the metro area.

Carry

$1,150 from

You pack, we move.

  • 2 movers and a 21 cubic metre truck
  • Furniture blankets and floor protection
  • Bed and table disassembly
  • Transit cover to $20,000
Most loved

Care

$1,780 from

We pack the fragile things.

  • Everything in Carry
  • 3 movers for a faster day
  • Kitchen, glassware and art packed by us
  • Furniture reassembled and placed
  • Free box collection within 7 days

Kindred

$2,640 from

Door to door, fully looked after.

  • Everything in Care
  • Full pack of the whole home
  • Unpacking and bed made on arrival
  • Cover to $50,000
  • 30 days free storage
Extras

A little extra help, if you want it

Packing service

Our team packs a room, a kitchen or the whole house. We supply boxes, paper and tape.

From $45 per hour per packer

Short term storage

Clean, dry, secure storage while settlement dates catch up. Pay by the week.

From $38 per week

Box and supply kits

Boxes, wardrobe cartons, bubble wrap and tape. Return unused boxes for credit.

Kits from $120

Unpacking help

We unpack the kitchen and bedrooms first, hang wardrobes and take the rubbish away.

From $45 per hour per person

Pianos and specials

Pianos, safes, pool tables and large art with specialist gear and extra cover.

From $290

Cleaning partner

Our trusted local cleaners can handle the exit clean for your bond.

Quoted by partner
Referral programme

Know someone moving soon?

1Tell a friend to mention your name when they book.
2They get $75 off their move.
3You get a $75 credit for any future Kindred Lane service.
$75

for you

$75

for your friend

Illustrative amounts. No limit on referrals.

Community giveback

1 in every 20 moves is free

5%of revenue
  • Free moves for families leaving crisis accommodation, with local support groups.
  • Pre-loved furniture we deliver to community pantries and op shops at no charge.
Contact

We are easy to reach

  • Phone(03) 0000 0000
  • Emailhello@kindredlane.example
  • Depot12 Example Lane, Sampletown VIC 0000
  • Mon to Fri
  • Saturday
  • Sunday
  • Moving day hotline
Payment

Simple, fair payment

Card

Visa, Mastercard and Amex. Card fee 1.5% (illustrative).

Bank transfer

Details are on your invoice. No fee.

20% deposit

Secures your date and crew.

80% on delivery

Paid once everything is in place.

FAQs

Questions we hear a lot

Not here? Call us on (03) 0000 0000.

What should I not pack?

Please keep flammables, gas bottles, paint, chemicals and perishable food off the truck. Plants and pets travel with you.

Can I stay at the house during the move?

Yes, and we like it when you do. Someone needs to be there at both ends to answer questions and sign off.

What if it rains?

We still move. Floors are protected, furniture is wrapped and boxes are covered while crossing open ground.

How is the final price worked out?

You get a fixed quote based on the agreed inventory, access and distance. It only changes if the job changes, and we tell you first.

Do you move pets or plants?

We do not move pets. Plants can go on the truck for local moves, but we cannot guarantee them. Many people take them in the car.

What if something is damaged?

Tell your crew leader on the day. We note it, photograph it and begin a claim straight away.

Thank you

Welcome to the Kindred Lane family.

We are honoured to help you into your next chapter. If anything is unclear, call us. We would rather answer a question than leave you wondering.

Back to your agreement

A thank you for your review

After your move

Leave us an honest review and we will send a $40 voucher towards storage or packing supplies (illustrative).

Share a photo

Send a photo of your new home with the review and we will plant a native tree in your name.