Paint protection film
Self-healing clear film on high-impact areas to guard against chips and scratches.
Full front from $2,400
M Marlow Detail Co.
Client welcome pack
Your car is in exceptional hands.
Everything you need before, during and after your appointment, in one place. Take a few minutes to scroll through; it is short, and it is all about you and your car.
Paint correctionCeramic coatingPaint protection film
Scroll to begin
A personal welcome
Dear [Client name],
Thank you for trusting us with your car. We know it is more than transport. It is something you chose, care about and want to see at its best.
This pack walks you through how your appointment works, what we ask of you, what we promise in return, and how to reach a real person whenever you need one.
Your vehicle will be measured, photographed and handled under studio light by a detailer who treats every panel as if it were their own.
The Marlow team
Hawthorn studio, enclosed and climate controlled
What to expect
From drop-off to handover
No surprises. Here is how your detail unfolds, step by step.
Arrival and inspection
We walk around the car with you, photograph every panel and measure paint depth so we know exactly where we are starting from.
Decontamination and wash
A gentle multi-stage wash removes road film, iron fallout and bonded contamination without marring the finish.
Correction and protection
Paint is polished to your agreed level, then sealed with the coating or film you chose, cured under controlled conditions.
Final inspection and handover
We review the finished car together under studio light, explain aftercare, and give you your care card and warranty details.
Policies and service agreement
Clear terms, written plainly
A short summary of how we work together. The full agreement is a single page and takes about two minutes to read.
Measured, documented, agreed in writing
- Bookings and reschedulingA deposit secures your date. Reschedule free with 48 hours notice.
- Late arrival and collectionPlease arrive within 20 minutes of your slot. Collection is by appointment.
- Insurance and careYour vehicle is fully insured while in our care, with a documented condition report.
- Satisfaction promiseIf something is not right, tell us within 7 days and we will put it right at no cost.
- Coating warrantyWarranty applies with the scheduled aftercare visits listed in your care card.
- PrivacyYour photos and details are never shared or used in marketing without your written consent.
Ready when you are
Read the full service agreement and add your signature securely online. It takes about two minutes.
Referral programme
Share the shine, earn the reward
The best compliment is an introduction. When a friend books with your name, you both are looked after.
1Share your personal referral code with a friend or colleague.
2They book any paint correction, coating or film package.
3You each receive a credit once their detail is complete.
Marlow reward credit
$100
for you, and $100 for them, towards any future service.
[YOUR-CODE]Other services
Beyond the first detail
Once your car is perfected, these keep it that way.
Ceramic maintenance
Scheduled decontamination and booster treatments that keep your coating performing.
From $240
Interior restoration
Leather cleaning and conditioning, fabric care and odour removal for a showroom cabin.
From $320
Prices shown are illustrative for this concept example.
Get in touch
We are easy to reach
Watch your car through the studio glass
Phone(03) 0000 0000
Emailhello@marlowdetail.example
StudioHawthorn, Melbourne's inner east
Visits by appointment only
Visits by appointment only
MessageReplies within 2 business hours
| Monday to Friday | 8:00 am to 5:30 pm |
| Saturday | 9:00 am to 2:00 pm |
| Sunday | Closed |
| Public holidays | Closed |
Outside these hours, leave a message and we will respond first thing.
Payment methods
Simple, secure payment
Card
Visa, Mastercard and Amex, in studio or by secure link.
Bank transfer
Details are on your invoice. Please use your booking reference.
Tap to pay
Apple Pay and Google Pay at handover.
Pay in instalments
Split larger packages into interest-free parts.
A deposit secures your booking; the balance is due at handover. We will never ask for payment details by text message.
FAQs
Good questions
A full detail is typically one day; correction and coating packages take two to four days depending on the paint. We confirm the timeline when you book.
Just remove personal items and valuables. There is no need to wash it beforehand; we start with a full inspection.
Keep it dry and out of the rain for 7 days, and wait 14 days before the first wash. Your care card has the full schedule.
Yes. Vehicles are covered while in our care and we document condition at drop-off and handover.
Absolutely. Contact us before your appointment and we will update your written quote.
Community giveback
Shine that gives back
Every detail we complete contributes to local causes. We donate a share of each booking and volunteer our time to community car-care days.
2%of every booking
1 dayvolunteered each quarter
Package inclusions
What is included
Signature Detail
Restore and refresh.
- Paint depth inspection
- Multi-stage decontamination wash
- Single-stage enhancement polish
- 12 month sealant
Most chosen
Correction and Ceramic
Paint perfected, protected for years.
- Everything in Signature
- Multi-stage paint correction
- Professional ceramic coating
- Written coating warranty
- Aftercare visit at 6 months
Ultimate Protection
Total peace of mind.
- Everything in Correction and Ceramic
- Paint protection film, high-impact areas
- Interior leather and fabric protection
- Annual maintenance included
Thank you
Thank you, [Client name]
It is a privilege to look after your car. If we have exceeded your expectations, we would be grateful if you would tell someone.
Your review and referral bonus
Leave a review and receive a complimentary interior refresh.
Plus the $100 referral credit for every friend you introduce.