Bed linen and towel service
We collect, launder, press and return your linen, then make the beds and fold the towels.
From $48 per visit
Rosa House Co.Prepared for [Client name]
Client welcome pack
Your home, beautifully cared for.
Everything you need before, during and after your first visit, gathered in one place. It is short, gentle and all about you and your home.
Signature cleanLinen and towelsFresh flowers
Scroll to begin
A personal welcome
Dear [Client name],
Thank you for welcoming us into your home. We know how personal it is, and we do not take that trust lightly.
This pack explains how your visits work, what we ask of you, what we promise in return and how to reach a real person whenever you need one.
Your home will be cared for by the same small team each visit. We will learn how you like things, down to which way the cushions face.
The Rosa House team
Calm rooms, cared for by hand
What to expect
From first hello to fresh blooms
No surprises. Here is how your first visit unfolds.
A home walk-through
We meet you, or your key contact, and note your preferences, delicate surfaces and any rooms that need extra care.
The signature clean
Two cleaners work through a printed checklist, room by room, using gentle products suited to marble, timber and stone.
Linen and finishing touches
Beds are made with fresh linen, towels are folded and labelled, and the soap and supplies are topped up.
Flowers and handover
A fresh bouquet is placed where you like it. We leave a short note so you know exactly what was done.
Policies and service agreement
Clear terms, written plainly
A short summary of how we work together. The full agreement is a single page and takes about two minutes to read.
Agreed in writing, kept with care
- Bookings and reschedulingReschedule free with 48 hours notice. Later changes may incur a small fee.
- Keys and accessKeys are tagged with a code, not your address, and kept in a locked safe.
- Insurance and careOur team is fully insured, police checked and trained in caring for fine finishes.
- Satisfaction promiseIf something is not right, tell us within 24 hours and we will return to fix it.
- Pets and childrenTell us about them and we will use pet-safe products and keep doors closed.
- PrivacyWe never photograph your home or share your details without your written consent.
Ready when you are
Read the full service agreement and add your signature securely online. It takes about two minutes.
Service agreement summary
- Rosa House Co. provides the home care services listed in your chosen package, at the agreed frequency.
- You provide safe access, a working power supply and hot water on each visit.
- Fees are invoiced after each visit, or monthly for recurring plans, and are due within 7 days.
- Either party may pause or end the agreement with 14 days written notice.
- This is a summary for the concept example. Your full agreement is sent for signature by secure link.
Referral programme
Share the calm, earn a treat
The loveliest compliment is an introduction. When a friend books with your name, you are both looked after.
1Share your personal referral code with a friend or neighbour.
2They book any recurring clean with us.
3You each receive a credit after their first visit.
Rosa reward credit
$60
for you, and $60 for them, towards any future visit.
[YOUR-CODE]Other services
Little extras, thoughtfully done
Add these to any visit, or book them on their own.
Flowers on arrival
A seasonal bouquet, hand tied and arranged in your own vase, waiting for you when you return.
From $55 per bouquet
Fridge and linen cupboard restock
We top up pantry staples, soaps and spare linen from your own list so you never run short.
From $35 plus supplies
Prices shown are illustrative for this concept example.
Get in touch
We are always close by
Proudly serving Wattlebrook and nearby
Phone(03) 0000 0000
Emailhello@rosahouse.example
Service areaWattlebrook, Linden Heights and Marrin Bay
Visits by appointment only
Visits by appointment only
MessageReplies within 2 business hours
| Monday to Friday | 8:00 am to 5:00 pm |
| Saturday | 9:00 am to 1:00 pm |
| Sunday | Closed |
| Public holidays | Closed |
Outside these hours, leave a message and we will reply first thing.
Payment methods
Simple, secure payment
Card
Visa, Mastercard and Amex, saved securely for recurring visits.
Bank transfer
Details are on your invoice. Please use your client reference.
Pay online
A secure link arrives by email after each visit. Apple Pay and Google Pay work too.
Monthly plan
Recurring clients can pay once a month for all visits.
Invoices are due within 7 days. We will never ask for payment details by text message.
FAQs
Gentle answers
No. Most clients leave a key or access code with us. We message you when we arrive and when we leave.
No. We bring everything, including gentle, fragrance-light products. If you prefer your own, just tell us.
Yes. Share your favourite colours or any allergies and our florist will design around them.
Tell us straight away. We are insured and will make it right, usually within a few days.
Of course. Contact us before your next visit and we will update your plan.
Community giveback
Beauty that gives back
Every month we deliver spare bouquets to local aged care homes, and donate a share of each booking to a women's refuge in our community.
2%of every booking
12bouquets gifted monthly
Package inclusions
What is included
Signature Home
A beautifully clean home.
- Full room-by-room clean
- Kitchen and bathrooms detailed
- Floors and surfaces
- Soap and supplies topped up
From $180 per visit
Most chosen
Signature and Linen
Fresh beds, folded towels.
- Everything in Signature Home
- Bed linen laundered and made
- Towel service
- Seasonal flowers each month
From $250 per visit
The Rosa Residence
Every detail handled.
- Everything in Signature and Linen
- Fresh flowers every visit
- Fridge and linen cupboard restock
- Dedicated house manager
From $390 per visit
Prices shown are illustrative for this concept example.
Thank you
Thank you, [Client name]
It is a privilege to care for your home. If we have made your days a little softer, we would be grateful if you would tell someone.
Your review and referral bonus
Leave a review and receive a complimentary bouquet.
Plus the $60 referral credit for every friend you introduce.